Cidi Labs Support Center

Support Notices 21

• Support Notice 8/4/2022: Authorization and Scopes Errors
• Support Notice 12/7/21: Icons Not Working Correctly
• Support Notice 4/5/2021: Duplicating Discussions
• 8-10-2020 Outage Update
• Support Notice 8/10/2020: Cidi Labs Tools Errors and Load Time

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General FAQ 15

• Are there Design Tools User and Admin Guides?
• What is the difference between SaaS version supported by Cidi Labs and earlier open source versions of Design Tools?
• Are there videos of Design Tools I can review?
• Is "Kennethware" the same as Design Tools for Canvas?
• Will content developed using the open source version work when moving to the SaaS version?

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Getting Started 8

• What does your installation, implementation and training process look like?
• Training and Implementation Packages for Design Tools
• Design Tools for Canvas Overview
• Install Form: Default Institutional Images
• How do customers keep up to date on new Design Tools releases?

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Multi-Tool Related 11

• How to build courses with the Multi-Tool
• How do I adjust assignment due dates in bulk?
• Why am I receiving the error message "403 Forbidden (Rate Limit Exceeded)?"
• Can I use the Due Date Modifier to update default times on existing assignments?
• Why am I receiving the error message, "There is a problem, please contact Cidi Labs Support (support@cidilabs.com). LTI Launch not recognized."?

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Content Editor Tools Related 50

• Creating Content with Design Tools
• Introducing the Design Tools Interface
• Keyboard Shortcuts
• Is it possible to change active, focus, or hover color with Design Tools?
• What content features enabled by DesignPLUS (Design Tools) rely on JavaScript to work?

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Upload/Embed Image Tool Related 10

• Why am I receiving the error "authentication problem" or "missing institutional credentials"?
• How is the new (2020) Upload/Embed Image Tool different and how can we update?
• How do I add captions to images with Design Tools?
• How do I work with images using Design Tools?
• Why am I getting "the server is experiencing high traffic" message?

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Admin Related 23

• Brief Design Tools Technical Overview
• How do you install Design Tools in my Canvas environment?
• How do we control who can access and use Design Tools?
• How do we maintain institutional customizations of Design Tools?
• How does the developer key (dev key) we set up get used by Design Tools?

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Design Tools In Action 4

• Design Tools Transformation
• Public Facing Courses Using Design Tools
• The best ways to apply Design Tools to an entire course
• How can DesignPLUS help me utilize whitespace on pages?

ReadyGO, UDOIT, & TidyUP 2

• Training and implementation packages for additional Cidi Labs products: ReadyGO, UDOIT and TidyUP
• Cidi Labs Accessibility Statement

General FAQ 16

• How does UDOIT help me check my course for accessibility?
• Is there a user guide for UDOIT?
• What does the UDOIT installation process look like?
• Training and Implementation Package for UDOIT
• Is UDOIT a certification tool?

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Support Notices 1

• Support Notice 01-27-2020: Chrome 80 SameSite Compatibility

General FAQ 15

• How does the ReadyGO Course Tracker help me check for course readiness?
• Is there documentation for the ReadyGO Course Tracker?
• What does the ReadyGO Course Tracker installation process look like?
• Can ReadyGO Course Tracker be restricted to specific users?
• What training and implementation packages are available for ReadyGO Course Tracker?

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Admin Related 9

• Is ReadyGO hosted on prem or in the cloud?
• What data will be passed back and forth when using ReadyGO?
• Will ReadyGO be storing any of our data and for how long?
• What type of Canvas access will the ReadyGO LTI need?
• Are any special/custom roles/permissions needed for ReadyGO?

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Support Notices 2

• Support Notice 01-27-2020: Chrome 80 SameSite Compatibility
• Support Notice 04-15-2022: ReadyGO View Update

Admin Related 1

• TidyUP Scoped Developer Keys

General FAQ 11

• Is there user guide for TidyUP?
• Are there best practices to follow when using TidyUP?
• How does TidyUP help me check for unused files?
• Training and Implementation Package for TidyUP
• What do hidden and publish in the TidyUP edit options do?

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Support Notices 1

• Support Notice 01-27-2020: Chrome 80 SameSite Compatibility